Staffmark is hiring a Customer Service Representative in Johnson City, TN! Join a dynamic team where your problem-solving skills and customer-focused attitude make a difference. In this role, you’ll handle inquiries, resolve issues with electric and gas water heater equipment, and ensure every customer receives timely, professional support.

Pay: $16.00/hr

Shift: 11:30 AM – 8:00 PM

Responsibilities

• Answer incoming calls and emails, following up on previous customer issues
• Document call details, installation notes, and product information
• Research product/part information and maintain records using web-based systems
• Make warranty-related decisions for water heating and related equipment
• Perform other duties as assigned

Qualifications

• 1+ year of call center or customer service experience
• Strong customer service and troubleshooting skills
• Basic technical knowledge or aptitude
• Solid computer skills and familiarity with software/hardware operations
• Ability to multitask effectively
• High school diploma or equivalent
• Excellent verbal and written communication skills

Why You’ll Love This Job

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance, including medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) plan. You’ll also enjoy weekly pay, employee discounts, and referral bonus opportunities.

Apply Today!

Click “Apply Now” to connect with a Staffmark recruiter and advance your manufacturing career.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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