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Customer Service and Billing Agent, Air Import
- California
- South San Francisco
- Pay : $ 23.00 - 25.00 per hour
Job Description:
Job Title: Customer Service and Billing Agent, Air Import
Department: Import Operations
Reports To: Import Operations Supervisor
Location: South San Francisco, CA (Onsite)
Industry: Freight Forwarding/ Global Logistics
Schedule: 8am – 5pm (M – F)
Summary: The Import Customer Service Agent is responsible for providing exceptional customer service to clients throughout the entire import process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.
Essential Duties and Responsibilities: Customer Service: • Respond promptly and professionally to customer inquiries via phone, email, and in-person. • Build and maintain strong customer relationships. • Proactively communicate shipment updates and any potential delays to customers. • Resolve customer issues and complaints effectively and efficiently. • Identify and address customer concerns and provide solutions to improve customer satisfaction. Import Operations: • Track and monitor import shipments from origin to destination. • Coordinate with overseas agents, carriers, and customs brokers to ensure timely and accurate clearance of goods. • Prepare and review import documentation, including invoices, bills of lading, and customs entries. • Assist with the resolution of customs issues and delays. • Monitor shipment progress and proactively address any potential problems. Billing and Invoicing: • Prepare and review customer invoices for accuracy. • Answer customer billing inquiries and resolve any discrepancies. • Assist with the collection of outstanding payments. • Maintain accurate records of all customer interactions and transactions. Other Duties: • Participate in team meetings and training sessions. • Assist with other department projects as needed. • Stay updated on industry regulations, procedures, and best practices.
Qualifications: • 1-2 years of experience in import/export logistics or customer service preferred but not required. • Excellent communication and interpersonal skills, both written and verbal. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus. • Ability to work independently and as part of a team. • Strong attention to detail and accuracy.
Pay range minimum: $ 23.00
Pay range maximum: $ 25.00
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
Summary: The Import Customer Service Agent is responsible for providing exceptional customer service to clients throughout the entire import process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.
Essential Duties and Responsibilities: Customer Service: • Respond promptly and professionally to customer inquiries via phone, email, and in-person. • Build and maintain strong customer relationships. • Proactively communicate shipment updates and any potential delays to customers. • Resolve customer issues and complaints effectively and efficiently. • Identify and address customer concerns and provide solutions to improve customer satisfaction. Import Operations: • Track and monitor import shipments from origin to destination. • Coordinate with overseas agents, carriers, and customs brokers to ensure timely and accurate clearance of goods. • Prepare and review import documentation, including invoices, bills of lading, and customs entries. • Assist with the resolution of customs issues and delays. • Monitor shipment progress and proactively address any potential problems. Billing and Invoicing: • Prepare and review customer invoices for accuracy. • Answer customer billing inquiries and resolve any discrepancies. • Assist with the collection of outstanding payments. • Maintain accurate records of all customer interactions and transactions. Other Duties: • Participate in team meetings and training sessions. • Assist with other department projects as needed. • Stay updated on industry regulations, procedures, and best practices.
Qualifications: • 1-2 years of experience in import/export logistics or customer service preferred but not required. • Excellent communication and interpersonal skills, both written and verbal. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus. • Ability to work independently and as part of a team. • Strong attention to detail and accuracy.
Job Number: 1863808
Zip Code: 94080
Pay range minimum: $ 23.00
Pay range maximum: $ 25.00
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
