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National Service Director
- California
- Long Beach
- Salary : $ 125,000 - 150,000 per year
Job Description:
Are you a dynamic leader with a passion for service excellence and a background in healthcare technology? This is your opportunity to lead a high-impact team and shape the future of diagnostic imaging services across the U.S., Canada, and the Caribbean!
As National Service Director, you will work directly with the VP of National Service to oversee operations and elevate customer satisfaction across our entire North American service territory. You’ll be at the forefront of delivering cutting-edge diagnostic imaging products from our parent company in Japan, ensuring top-tier service performance and strategic growth.
Salary: $125K–$150K, based on experience
Schedule: 8am – 5pm, Monday – Friday
Key Responsibilities:
- Lead and mentor a national team of service professionals
- Drive service strategy, execution, and performance improvements
- Cultivate strong relationships with clients and internal stakeholders
- Oversee service delivery quality, training, and regulatory compliance
- Evaluate costs, manage service contracts, and develop monthly profitability forecasts
Qualifications:
- 10–15 years of experience in a service leadership role (preferably in healthcare tech or diagnostics)
- 5+ years in management with proven ability to lead, train, and scale teams
- Strong grasp of service metrics, customer satisfaction, and conflict resolution
- Expertise in navigating regulatory environments (FDA, state/local compliance)
- Stellar communication, strategic thinking, and client relationship skills
- Education: Bachelor’s degree in business, electronics, engineering, or related field required
- Approximately 50% travel required within US and occasional visit to Corporate HQ in Japan.
This is a direct hire position with a full list of benefits that will be provided upon being hired by our client.
If you’re ready to bring your leadership to a company that values innovation, integrity, and world-class service — click “Apply Now” and let’s shape the future of healthcare technology together!
Job Number: 1893030
Zip Code: 90808
Pay range minimum: $ 125,000.00
Pay range maximum: $ 150,000.00
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
