Total Talent Solutions

Now hiring for a Customer Service Representative
Location: East Hartford, CT
Pay Rate: $18.00 – $20.00 per hour

Got People Skills? Turn Them Into Paychecks

Looking for Customer Service Representative jobs in East Hartford where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Perform procurement activities to meet customer demand for products and materials (stock/non-stock or spot buy).
• Review and approve inventory forecasts and daily replenishment recommendations.
• Manage purchase requisitions, vendor purchase orders, and expedite or de-expedite as necessary.
• Research and assess vendors for compliance with quality, pricing, and delivery standards.
• Monitor product quality and timeliness, coordinating returns and replacements as needed.
• Negotiate vendor returns for aging, expired, or excess inventory.
• Communicate with vendors to resolve issues and ensure timely deliveries.
• Maintain strong relationships with suppliers, vendors, and customers.
• Research and resolve account payable nonconformance with suppliers.
• Identify and document cost-saving opportunities for customers.
• Produce customer KPI measurement data and follow standard operating procedures.
• Adhere to LEAN practices, ensuring a clean and professional workspace.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Customer service experience required
• 1+ year of procurement, purchasing, inventory, or related experience preferred
• Proficiency with Microsoft Office and Outlook
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Comfortable handling a high volume of emails, phone calls, and in-person interactions
• Ability to work independently while maintaining a professional, customer-focused approach
• Experience with ERP or inventory management systems is a plus

Physical Capabilities

• Ability to work at a computer for extended periods
• Frequent sitting with occasional standing and walking
• Occasionally lift or move up to 25 pounds
• May occasionally enter a manufacturing/shop-floor environment
• Steel-toe shoes required when entering the shop floor; toe caps may be provided if needed
• Must follow all required facility safety protocols

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Enjoyed working here.  Professional and great people to work with.  Pay is decent and employment opportunities are a great fit.  Most enjoyable is the flexibility.” — Customer Service Representative.

Pick up the headset and your new paycheck. Apply now

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative provides customer support that helps strengthen relationships and maintain a positive experience throughout every interaction. This role requires strong communication skills, attention to detail, and a commitment to delivering quality service.

Successful Customer Service Representative candidates understand the importance of listening carefully, responding professionally, and following through on customer requests. Organization and teamwork contribute to successful service outcomes.

This career is ideal for individuals who enjoy working with customers and helping solve everyday challenges.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.