Now hiring for a Account Manager – Direct Hire
Location: Grand Prairie, TX
Salary: $60,000.00 – $65,000.00 per year

We are seeking a detail-oriented and customer-focused Account Manager / Sales Support professional to support both customers and the Sales Team throughout the order lifecycle. This role is responsible for assisting with quotes, order entry, production coordination, shipping communication, and issue resolution to ensure excellent customer service and on-time delivery.

• Provide administrative and operational support to inside and outside sales representatives.
• Enter, review, and process customer orders while ensuring accuracy of specifications, quantities, pricing, and delivery requirements.
• Assist with customer quotes, pricing requests, product information, and quote follow-up activities.
• Coordinate customer requirements with scheduling, production, purchasing, and shipping teams.
• Monitor order status and proactively communicate delays, updates, or service concerns.
• Respond to customer inquiries regarding orders, pricing, shipments, product availability, and service issues.
• Maintain accurate customer records, pricing agreements, product specifications, and order history within ERP and CRM systems.
• Partner with logistics and shipping teams to support delivery expectations.
• Prepare order status reports, customer correspondence, and sales support documentation.
• Help ensure a positive customer experience through timely communication and problem resolution.

• High School Diploma or GED.
• 3+ years of customer service, sales support, account management, or related experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Excellent attention to detail and data-entry accuracy.
• Bilingual English/Spanish required, with the ability to communicate effectively in both languages.

• Experience in manufacturing, printing, packaging, paper converting, or envelope production environments.
• Experience using ERP and CRM systems.
• Knowledge of production scheduling, order fulfillment, and shipping processes.
• Experience supporting sales teams and managing customer accounts.

• Strong customer service mindset
• Excellent communication skills
• Attention to detail and accuracy
• Time management and prioritization abilities
• Problem-solving and critical-thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• Team-oriented attitude with a proactive approach

• High order-entry accuracy
• Strong support for customers and sales teams
• Proactive communication regarding order status and delivery expectations
• Timely issue resolution
• High customer satisfaction and retention

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth and advancement opportunities
• Stable manufacturing environment

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.