Now hiring for an Ocean Export Operations Agent
Location: Wood Dale, IL
Pay Rate: $23.00 – $25.00 per hour
Schedule: Monday – Friday, 8:00 am – 4:30 pm

Your Mom Says You’re Great with People. Prove Her Right.

Looking for Ocean Export Operations Agent jobs in Wood Dale where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Job Duties

• Utilizing email, Microsoft Teams, phone calls, and in-person conversations to manage business communications and address relevant issues, including but not limited to export shipments.
• Scheduling pickups for the ocean export shipment
• Booking the ocean export shipment with the ocean carriers and co-loaders
• Creating and correcting the ocean bill of lading and related required documents
• Issuing freight invoices for the ocean export shipments
• Sending pre-alerts to customers and overseas offices
• Completing all required internal and external training programs.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Ocean Export Operations Agent.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Enjoyed working here.  Professional and great people to work with.  Pay is decent and employment opportunities are a great fit.  Most enjoyable is the flexibility.” — Staffmark, Customer Service Representative.

Pick up the headset and your new paycheck. Apply now

What You Will Do

As a Ocean Export Operations Agent you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Ocean Export Operations Agent helps organizations deliver outstanding customer experiences through effective communication, accurate information, and dependable service. This role combines interpersonal skills with organization and problem-solving ability.

Successful Ocean Export Operations Agent professionals remain calm under pressure, communicate clearly, and work efficiently to resolve customer concerns while maintaining professionalism. Strong teamwork helps ensure consistent service quality.

This position is well suited for individuals who enjoy interacting with people and supporting customer satisfaction.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.