Now hiring Customer Service Representative
Location: Geneseo, NY
Pay Rate: $21.48 – $22.68 per hour

Like Helping People? We’ve Got a Job for You.

We get it—job hunting is no fun.  But if you’re great with people and cool under pressure, we’ve got a  Customer Service Representative that are the real deal.  Let’s make it easy.

Requirements:

• High school diploma or GED required
• Minimum 1 year of collections experience required
• Strong communication and customer service skills
• Ability to follow scripts, procedures, and compliance requirements accurately
• Basic typing and computer proficiency
• Knowledge of modern office procedures and equipment
• Strong organizational skills and attention to detail
• Ability to work independently and manage follow-up activities
• Ability to comply with federal and state debt collection laws and company policies
• Ability to pass the FDCPA test, background screening, and client approval requirements

Job Duties:

• Contact debtors regarding delinquent accounts through inbound and outbound calls
• Negotiate payment-in-full settlements, payment arrangements, and account resolutions
• Conduct skip tracing to locate current debtor residence and employment information
• Review accounts and schedule follow-up communications as needed
• Document all debtor interactions accurately and thoroughly
• Follow approved scripts, procedures, and compliance requirements
• Assist with wage garnishment, rehabilitation programs, and account verification activities
• Communicate with employers, healthcare providers, correctional facilities, and other third parties to gather required account information
• Process hearing requests and supporting documentation when applicable
• Escalate complex accounts to management or senior team members for resolution
• Perform additional collection and customer support duties as assigned

Benefits: 

• Solid weekly pay
• Medical, dental, vision + life insurance
• 401(k) option to grow your nest egg
• Great group of people, and room to grow

“The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me.” Staffmark Associate

Good vibes, good pay, good people. Join us — Apply here.

Join a Team That Works for You

At Staffmark, we’re more than just a staffing company—we’re your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we’ve got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we’ve got your back. Whether you’re looking to level up, switch gears, or just get to work fast, we make it happen.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.