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Operations Manager Vendor Relations
- Texas
- Plano
- Pay : $ 38.53 per hour
Job Description:
• Accountable for optimal vendor performance and operational efficiencies.
• Develop and maintain strong relationships with vendors and BPO partners to ensure alignment with organizational goals.
• Communicating with senior-level team members about vendor performance and relationships.
• Being an advocate for our partner to internal management and support teams.
• Providing leadership, empowerment, and motivation to professional-level vendor partners.
• Conduct regular performance reviews and provide actionable feedback to vendors/BPOs for continuous improvement.
• Collaborate with internal stakeholders to define customer service strategies and ensure alignment with business objectives.
• Identify opportunities for process optimization, technology integration, and cost savings.
• Developing and driving a “can-do” performance model and atmosphere.
• Building and fostering a robust, transparent, and cooperative relationship and partnership between the business and our partners.
• Executing various vendor management program elements, such as quarterly business reviews, analysis, and reporting of performance against scorecards.
• Collaborates with all segments of leadership responsible for process design and development, process monitoring, and policy and procedure development.
• Utilize reporting and metrics to manage performance and drive towards goals, objectives, and measurements.
• Work closely with internal and external parties to resolve problems with vendor performance, diagnose issues, and assist with rehabilitation or remediation plans. Requirements:
• 5+ years of work experience managing BPO operations as a client and/or vendor.
• Experience in Digital Operations and Management, a plus.
• Excellent verbal, written, and presentation skills to communicate with multiple types of vendor stakeholders.
• Collaborative, creative, highly responsive to clients and attentive to detail.
• An amazing team player, understanding cultural barriers and bridging business gaps.
• Solid Project Management experience and ability to oversee multiple projects at once.
• Strong analytics and reporting background, with the ability to build scorecards/dashboards independently.
• An ability to identify upstream blockers, prioritize solutions, and communicate effectively.
• Familiarity with automation tools and AI-driven customer service solutions.
• Ability to travel both domestically and internationally (20% of the year). Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off, plus more!
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Recruiter contact info for this job
This job is supported by a client-dedicated recruiting team (recruiters working directly at the client site). If you need to contact a recruiter about this role, please use the link directly under the apply button where you'll find the fastest method to get in touch with them directly.