Now hiring  Contact Center Supervisor
Location Eastvale, CA
Pay Rate: $28.00 per hou

Start your next chapter with Staffmark, where people come first, and every role makes an impact.

Want a Contact Center Supervisor job where you’re treated like part of the team, not just part of the process? We’re hiring motivated individuals who keep things moving — and we don’t take that lightly.

Every role makes an impact.
Here’s what it takes to make yours count.

• 3–5+ years of contact center experience; 1–2+ years in a leadership role
• Hands-on experience with Genesys Cloud (PureCloud) or similar platforms
• Strong knowledge of call center metrics and reporting
• Proven ability to coach, motivate, and improve team performance
• Excellent communication, problem-solving, and conflict resolution skills
• Proficiency with CRM systems and Microsoft Office

Preferred:

• Experience in multi-channel environments (voice, chat, email)
• Familiarity with workforce management (WFM) tools
• Bilingual skills are a plus

Key Responsibilities:

• Lead, coach, and develop a team to meet performance, quality, and customer satisfaction goals
• Monitor real-time operations using Genesys Cloud (PureCloud) dashboards
• Analyze KPIs such as AHT, SLAs, adherence, and abandonment rates to drive improvements
• Conduct call monitoring, quality evaluations, and coaching sessions
• Handle escalated customer issues and complex problem resolution
• Support workforce management activities, including scheduling and coverage planning
• Generate and present performance reports and insights to leadership
• Partner cross-functionally to enhance processes and customer experience
• Ensure compliance with company policies and regulatory standards

More Than Just a Paycheck.
Real support. Real benefits. Real opportunity. Here’s the breakdown:

Right in the Mix. Work side by side with a team that appreciates what you do.
Pay That Adds Up. Competitive weekly pay for your time and talent.
Health and Happiness. Medical, dental, vision, and life insurance included.
Everyday Extras. Employee discounts that make life a little easier.
Growth Ahead. Learn, advance, and keep moving forward.

Friendly. Attentive. Solid Team.
“The supervisors are such great people — very friendly and attentive” – Jesus, Staffmark Associate

Join a Team That Works for You

At Staffmark, we’re more than just a staffing company—we’re your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we’ve got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we’ve got your back. Whether you’re looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting—because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.