Total Talent solutions

Now hiring for a Customer Service Technician
Location: Kalamazoo, MI
Pay Rate: $22.00 – $24.00 per hour
Schedule: Monday–Friday, 7:30 AM–4:30 PM
Assignment: Long-Term Temporary | 6–12 Months

From “Hello” to “Happy Customer”. Be the Difference! 

Put your customer service and order management experience to work in a fast-paced manufacturing environment. We’re hiring a Customer Service & Order Entry Specialist to support sales representatives and customers by processing orders, providing updates, resolving concerns, and maintaining accurate account information. This is a great opportunity for someone with strong data entry skills, attention to detail, and a customer-first mindset.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Technician career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Process new orders, changes, cancellations, and order updates
• Respond to requests for quotes, order status, service, and support
• Track and maintain eSales orders through completion
• Route customer and sales requests to the appropriate internal teams
• Handle customer complaints, returns, warranty credits, and corrective actions
• Maintain customer account and master file information
• Coordinate shipping method updates and customer documentation
• Track orders and information using ERP and database systems
• Communicate with Sales Management, Sales Operations, shipping, and other internal teams
• Maintain a high level of customer satisfaction throughout the order process

Education Requirements

• Bachelor’s degree in business or a technical discipline, or
• 5 years of customer service experience

Experience Requirements

• Customer service experience, preferably in a manufacturing or heavy industrial environment
• Strong data entry and order entry skills
• Experience with ERP/order management software; SAP experience preferred
• Proficiency with Microsoft Word and Excel
• Strong verbal communication and interpersonal skills
• Ability to remain professional and constructive when handling customer concerns
• Excellent attention to detail, accuracy, and organization

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Technician.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me” Staffmark Associate

Pick up more than calls. Pick up a career. Apply now.

What You Will Do

As a Customer Service Technician you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Technician serves as a trusted resource for customers by providing knowledgeable assistance, professional communication, and dependable support. This role combines customer service expertise with organization, problem solving, and attention to detail.

The Customer Service Technician helps create positive customer experiences by responding promptly, maintaining accurate information, and working collaboratively to resolve concerns. Successful candidates contribute directly to customer loyalty and business success.

This career provides an opportunity to build meaningful relationships while delivering exceptional customer service every day.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.