Welcome to Staffmark Onsite at CSAT!
The SMG* Hub
Employee benefits
Enrolling in Benefits: Benefit enrollment is through our benefits portal at https://staffmarkgroup.hrintouch.com.
For benefit-related questions, you can: Email our shared services benefits team at askbenefits@staffmarkgroup.com.
Call 866-765-7544, option 2, between 8:00 am and 5:00 pm ET.
Employee Workplace
Staffmark Group’s Employee Workplace is a web-based application that allows you to access your personal and job-related information and perform certain tasks via this site.
Consider this is your go-to resource: www.employeeworkplace.com.
Employee benefits
The SMG* Hub
Enrolling in Benefits: Benefit enrollment is through our benefits portal at https://staffmarkgroup.hrintouch.com.
For benefit-related questions, you can: Email our shared services benefits team at askbenefits@staffmarkgroup.com.
Call 866-765-7544, option 2, between 8:00 am and 5:00 pm ET.
Employee Workplace
Staffmark Group’s Employee Workplace is a web-based application that allows you to access your personal and job-related information and perform certain tasks via this site.
Consider this is your go-to resource: www.employeeworkplace.com.
New Hire Instructions
Welcome to the team
Congratulations on being selected to work at CSAT!
Staffmark and CSAT have a strategic relationship, known as an Onsite Program. This relationship provides us the opportunity to work more closely with our employees on assignment, as well as with our customers. We are counting on you to represent us well! Remember that you are an employee of Staffmark and should comply with policies and procedures of both Staffmark and CSAT.
It is important to remember that all personnel issues, questions and/or concerns must be discussed directly and promptly with your Staffmark Onsite Manager. We are here to support and assist you with anything you need.
Orientation Information
When: 8:15AM – 12:00PM
Where: 7909 Northcourt Rd #500, Houston, TX 77040
Text Only Number: 713-979-9862
You Staffmark Representative will text and email to confirm orientation.
ONCE COMPLETED WITH NEW HIRE ORIENTATION, BE PREPARED TO GO TO YOUR WORK LOCATION UNLESS YOU HAVE BEEN NOTIFIED OF YOUR SCHEDULED TRAINING DATE.
INSTRUCTIONS:
- Bring a copy of your high school diploma or college degree (highest education level completed).
- Complete and bring the Parking Permit Request form with you to be issued a parking sticker.
- Report to a Staffmark Loss Prevention (LP) Officer and let them know you are a New Hire so they can direct you accordingly.
- Bring a lock with you to the building you will be working to be assigned a locker
Onsite Information
Address + Directions
CSAT (Northcourt)
7909 Northcourt Rd, #500, Houston, TX 77040
CSAT (Fallbrook)
8808 Fallbrook Dr., Houston, TX 77064
Parking
- PARKING STICKERS ARE ISSUED BY CSAT HR
- PARK IN DESIGNATED AREAS (see images below)
- EXPECTANT MOTHER PARKING IS AVAILABLE
- PLACE THE STICKER ON THE BACK WINDOW OF THE PASSENGER SIDE WINDOW ON YOUR VEHICLE
- HANDICAP PARKING IS ALLOWED ONLY AFTER PRESENTING YOUR HANDICAP PLACARD TO TUYET PHAM
- DO NOT PARK IN RESERVED OR VISITOR SPOTS
- DO NOT BLOCK LOADING DOCKS
- DO NOT PARK ON THE STREET CURBSIDE
- DO NOT PARK IN OTHER BUSINESS AREAS (SKYLINE, COASTAL ETC.)
Contact Information
Director, Onsite HR Program
Molly Sharrock
832-839-7837
Molly.Sharrock@staffmark.com
Employee Relations Specialist
Shironda White
346-833-5612
Shironda.White@staffmarkgroup.com
CSAT (Northcourt)
Daniel Ricketts
Sr. HR Program Manager
CSAT (Fallbrook)
Scott McDonald
HR Program Manager
For weather related or business closure information call: 713-934-5267
Frequently Asked Questions
EAP
https://www.anthem.com/employer/employee-benefits-programs/services
HOUSING
https://houstonharrishelp.org
https://hrc-ic.tdhca.state.tx.us/hrc/VacancyClearinghouseSearch.m
MENTAL HEALTH
https://mhahouston.org/
https://www.namigreaterhouston.org/
EDUCATION
https://www.hcde-texas.org/adult-education
https://www.hccs.edu/continuing-education/fast-track-training-opportunity
http://www.tsu.edu/news/2022/07/tsu-announces-historic-new-collegeof-
transdisciplinarystudies.html#.YwT4LHbMKUl
The employee portal! Go to www.employeeworkplace.com and log in using your email. Reset your password if you forget it. If the website doesn’t work on your phone, try a computer, or call our help line (855) 801-8451.
Employee Policies
Time Clock + Pay
Time Clock Procedures
All Staffmark Talent are required to use the time clock system to record your individual working hours, for payroll and attendance purposes. If you have questions about the policy, please come to Staffmark and we will review the policy directly with you in detail.
Pay Rates
Contact your Staffmark Representative for Pay Rates.
Pay Schedule
- Paydays are every Friday.
Attendance & Shifts
Incase you are late or absent
To report an unscheduled absence, employees must text the Staffmark office at 713-979-9862. The text message must include employee badge number, name, and reason for absence. The text message will be time stamped and recorded to the employee’s electronic employee file for accurate records.
Requesting Time Off:
Employees may take up to 15 days off in any 12-month period. Time off should be requested as soon as the need for time off is known, but no later than two days in advance, to allow management adequate time to plan for coverage. To request time off, an employee should complete a Request for Time Off form available at the Staffmark office, verify with a Staffmark representative that the number of days requested are available to use, and obtain their supervisor’s approval.
Paid Time Off (PTO)
Employees on assignment at CSAT Solutions who are regularly scheduled to work 30 hours or more per week are eligible to begin accruing PTO on the first pay period following six (6) months of their assignment start date. Eligible employees will accrue 1.54 hours of PTO per pay period. PTO accruals are available for use in the pay period following the pay period in which they are accrued.
For additional information please refer to the company handbook.
Other Policies
ELECTRONICS POLICY
Electronic recording/storage devices are not allowed on the warehouse floor on any CSAT property at any time.
Electronic recording/storage devices should not be used to erase, damage, copy or negate any company or customer information or data.
Electronic recording devices include, but are not limited to:
- Cell phones or any mobile device
- Cameras
- iPads or other digital assistants
- Computers or Laptops
- USB memory stick
- CD/DVD
- Smart Watch
- Any other devices that can be used to capture an image or other information stored in an electronic format.
Dress Code
- Modest casual dress attire is appropriate
- Khaki pants, Jeans without holes, clean and neat polo style shirts.
- Clothing must not contain any offensive words, graphics, or pictures.
- Shoes must be closed heel/toe shoes. No sandals, flip flops, or high heels are permitted due to safety requirements
- Maintain personal hygiene, including : frequest showering & use of deoderant
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