Job Summary

We are currently hiring an IHT Applications Support Specialist I for our Applications team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this mid-level opportunity is to troubleshoot and resolve common and escalated service requests.

Essential Duties

Your Day-to-Day responsibilities include activities such as:

• Provide end user support of the suite of custom and vendor supplied applications including troubleshooting and resolving problems and documenting application support process flows.
• Consults with internal and external staff to identify current operating procedures, clarify program usage, objectives, functions, and features.
• Provide Tier I and other support per request from various constituencies. Investigate and troubleshoot issues.
• Gathers details and documentation for all service desk tickets that need to be escalated.
• Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about applications.
• Provide guidance to end users on how to use applications.
• Monitors performance of programs after implementation.

Competencies

Competencies we value for this role include Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, organized and have great time management.  The incumbent will have 3 plus years of experience in supporting or implementing new software applications. In addition, experience with MS Office Suite, strong computer skills and basic understanding of both Windows and MAC operating systems. Some travel may be expected for meetings, projects or training.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!

• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s Best of Staffing Client Diamond and Best of Staffing Talent Awards.

• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.

Job Number: 6990
Zip Code: 45202