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Operations Project Manager
- New Jersey
- Ridgefield Park
- Pay : $ 43.00 per hour
Job Description:
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ.
Operations Project Manager
Top Skills:
- Project management
- Communication/presentation
- Data analytics
Summary:
The primary objective of this position is to support Customer Care CE Operation Project/Program Management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Project/Program Manager is to support on-time, in-scope/budget projects. To achieve the highest project performance, the person in this position must maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, requires advanced PowerPoint skills with the capability of storytelling visually.
Must Haves:
- Advanced proficiency in PPT and Excel; must be tech savvy & have attention to detail – will do regular reporting of insights to leadership
- Business Operations & Customer Care centric mindset/experience (preferred industries are customer experience driven industries such as Healthcare for example); looking for some type of change management/transformation project experience
- Must be able to drive their process – design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment
Responsibilities:
- Manage 4-7 ongoing project portfolios within the CE Operation
- Support business leads in the creation of project plans, deployment & handover plans, resource plans
- Ensure that all projects have required documentation as they move through the project tollgates
- Collaborate with program developers and business leads to keep the project within the scope
- Communicate to leadership on project status and escalation/decision points
- Ability to build and analyze data by utilizing tools such as BI/SAP/Excel
- Work with cross-functional teams to make necessary adjustments, implement new ideas, and provide solutions to Field Service operations
- Working with various internal teams and external partners to implement new technology solutions, and modifying existing tools and software
Requirements:
- Education – Bachelor’s Degree; MBA or Masters-level degree a plus but not required (or equivalent experience)
- 4+ years of hands-on project management experience with budgets >$50K
- 4+ years of strategic planning and project development experience
- Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings)
- Working knowledge of Project Management Fundamentals, Documentation practices, and systems
- PMP certification a plus, Six Sigma certification a plus
- Experience working in a global organization is a plus
- Excellent verbal and written communication skills
- Client service driven with excellent relationship management skills
- Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
- Team-oriented, but able to work independently and manage multiple tasks
- Self-directed, self-motivated, and results-oriented
- Exceptional skills in Microsoft Office, including Excel, PowerPoint, Project, and Word
Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off plus more!
Job Number: 1893201
Zip Code: 07660
Pay range minimum: $ 43.00
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or belo the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
