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Customer Service Representative
- New York
- Lockport
- Pay : $ 20.50 per hour
Job Description:
Are you a detail-oriented, organized, and proactive professional ready to take your career to the next level? Join our dynamic team as a Customer Service Representative and become an essential part of a company that values collaboration, innovation, and growth.
Schedule: 3:00pm – 11:30pm, Monday – Friday
Pay rate: $20.50/hr.
Essential tasks:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Qualifications: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
- High school diploma or equivalent
- 1 year of related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
We offer medical, dental, and vision insurance, life and disability insurance, weekly pay, 401k options, referral bonus potential, employee discount programs, unmatched professional development, and more!
Ready to be part of a company that values your skills and dedication? Click “Apply Now” — we’re excited to meet you!
Job Number: 1892214
Zip Code: 14094
Applying to employers with four or more workers, the New York State pay transparency law went into effect in mid-September 2023. The law defines range of compensation as: "The minimum and maximum annual salary or hourly range of compensation for a job, promotion, or transfer opportunity that the employer in good faith believes to be accurate at the time of the posting of an advertisement for such opportunity." Also of note, in addition to salary ranges, employers must include a job description (if it already exists) in postings. The law also includes recordkeeping requirements, anti-retaliation provisions and fines for noncompliance. For employers hiring remote workers, the law applies to jobs that “can or will be performed, at least in part, within the state of New York.”
Pay range minimum: $ 20.50
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
