Ready to advance your career in customer service management? Staffmark is searching for a Customer Service Manager to join our dedicated and collaborative team in Columbia, TN. If you’re passionate about leadership, growth, and achieving your professional goals, we want to hear from you. Apply now and start your journey toward a rewarding future!

Hourly Rate: $30.00

Shift: Monday-Friday, 6:00 AM – 3:30 PM

As the Customer Service Manager, you will oversee the SOC Help Desk, ensuring high-quality service and team development. You’ll manage team performance, handle escalated concerns, and work with internal teams to address obstacles, all while maintaining positive relationships with consignees.

Responsibilities:

• Ensure SOC Help Desk is adequately staffed
• Train and develop Help Desk team members
• Collaborate with leadership for team-building and motivation
• Supervise daily Help Desk operations
• Provide performance reports
• Assist team members with consignee and program issues
• Advocate for consignees and team members
• Facilitate SOC meetings
• Perform other duties as needed

Skills & Experience:

• 2+ years of experience in customer service call center management
• Ability to multitask, prioritize, and work independently
• Strong knowledge of the SOC program
• Proven leadership skills with a diverse team
• Proficient in Microsoft Office Suite
• Excellent communication and conflict resolution skills

The services you offer are not without uplifting benefits to show our appreciation for your time and energy! Payday every single Friday by direct deposit or pay card. You will have access to a dedicated local team that cares about your success and is here to support you every step of the way. Don’t forget about our employee discounts and referral bonus potential. We offer medical, dental, vision, and 401K options to suit you and your family’s needs.

Ready to join our team?

Click “Apply Now” to submit your application. We can’t wait to connect with you and help you grow your career!

Job Number: 1889197
Zip Code: 38401