Do you thrive in fast-paced environments and excel at providing exceptional customer support? If so, Staffmark is looking to connect with you! We have partnered with a leading company and are seeking enthusiastic individuals to join their team as a Bilingual Billing Call Center Representative in Austin, TX.

Schedule: 40 hours per week, 7am – 7pm 
Pay rate: $18/hr. (plus incentives)

Responsibilities:

• Handle inbound billing inquiries from customers in both English and Spanish.
• Provide accurate information regarding billing statements, payment plans, and account details.
• Process payments and assist customers with any account-related issues.
• Document all customer interactions in the appropriate web-based applications.
• Maintain customer satisfaction by providing clear, accurate, and timely responses.
• Work collaboratively with other team members and departments to resolve customer concerns.
• Meet daily, weekly, and monthly productivity and quality goals.

Qualifications: 

• High school diploma or equivalent; at least 1 year of customer service or call center experience.
• Bilingual in English and Spanish with strong written and verbal communication abilities.
• Skilled in web-based applications, Microsoft Office, and accurate data entry with strong keyboard skills.
• Excellent communication, phone etiquette, interpersonal skills, and a positive attitude for team collaboration and customer interaction.

We offer medical, dental, and vision insurance, life insurance, short-term disability, 401k plans, Earned Wage Access (access a portion of your earned wages before your payday), referral bonus potential, employee discount programs, unmatched professional development, and more.

If you’re ready to elevate your career, then click “Apply Now!” We look forward to connecting with you!

Job Number: 1853453
Zip Code: 78758