Now hiring for a Customer Service Representative
Location: Dothan, AL
Pay Rate: $16.00 per hour
Schedule: 1st shift 7 AM – 5 PM

Customer Happiness Specialist (Yes, It’s a Real Job!)

Looking for Customer Service Representative jobs in Dothan where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Job Duties

• Print customer orders and shipping labels
• Enter and receive goods into the computer system
• Maintain accurate inventory records
• Process orders and update information
• Assist with shipping and receiving
• Manage multiple tasks and priorities at the same time
• Provide excellent customer service and support daily office operations.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.
• Very comfortable and confident using computers
• Ability to multitask and juggle competing priorities
• Someone who takes initiative and enjoys learning new systems and processes

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.
• Lifting up to 25lbs

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“I’ve been working through Staffmark on & off for about a decade, when I’m in between jobs.  They have always been professional & quick to find work or have work available.  They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.” —  Staffmark, CSR Associate

Don’t just answer calls. Answer opportunity. Apply now.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

Job Duties

• Print customer orders and shipping labels
• Enter and receive goods into the computer system
• Maintain accurate inventory records
• Process orders and update information
• Assist with shipping and receiving
• Manage multiple tasks and priorities at the same time
• Provide excellent customer service and support daily office operations.

The Customer Service Representative plays a key role in building customer confidence through responsive communication and dependable support. This position requires professionalism, patience, and the ability to manage customer interactions with courtesy and efficiency.

Successful Customer Service Representative candidates maintain accurate information, communicate effectively, and work collaboratively to resolve customer concerns. Strong organizational skills help support consistent service quality.

This profession is ideal for individuals who enjoy serving others while contributing to business success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.