Now hiring for a Customer Service Representative
Location: West Henrietta, NY | Hybrid
Pay Rate: Pay Rate: $18.50 – $19.50 per hour
Schedule: Flexible availability between 7:00 AM and 8:00 PM ET | Occasional Saturdays

Like Helping People? We’ve Got a Job for You.

Looking for Customer Service Representative jobs in West Henrietta where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Requirements:

• Customer service experience in a call center, retail, or hospitality environment
• At least one year of tenure in each of your last three positions
• Strong communication and problem-solving skills
• Ability to work an assigned shift within the required availability window
• Reliable attendance and ability to follow structured procedures
• Hardwired internet connection and a distraction-free remote workspace
• No planned time off during the first 90 days
• Ability to pass a background check and drug screening

Job Duties:

• Manage high-volume inbound customer calls
• Respond to account inquiries and service requests
• Resolve customer concerns accurately and professionally
• Provide clear information regarding mortgages, housing, permits, and related topics
• Document customer interactions and complete post-call tasks
• Meet quality, attendance, productivity, and schedule-adherence goals

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Everything was magnificent. Everyone had great communication. I appreciate you guys.” Staffmark Associate

Customer service jobs in West Henrietta don’t get better than this. Apply Today. 

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction.

Successful Customer Service Representative professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships.

This profession is well suited for individuals who enjoy helping customers and supporting organizational success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.